Returns

RETURNS

To start all returns, click HERE. 

Items purchased from KOKO HARLEY are eligible for store credit within 14 days of delivery receipt. We do not offer refunds.  Sale items are Final Sale.

CONDITIONS TO COMPLETE RETURN

Returns must be initiated and postmarked within 14 days of delivery.

Items must be returned in their original condition: unworn, unwashed, unaltered, undamaged, and free of stains, odors, or debris.

All original tags must be attached at the time of return.

Customer is responsible for return shipping unless the order was filled in error or marked defective.

Items not meeting these requirements will be denied and returned to the customer once a reshipment fee is paid.

STORE CREDIT

Once your return is delivered back to our warehouse, processing and store credit issuance may take 3–10 business days.

Store credit is automatically adjusted for any discounts, taxes, and a flat $10 return shipping fee (unless your order was incorrect or defective).

Store Credit will be issued via E-Gift Card 

Store credit never expires.

To start all returns, click HERE.