KH Policies

 

We are happy to ship domestic via USPS and internationally via UPS. 

Shipping Options: (pricing varies based on package size)

A. Standard USPS (3-6 days) or First Class Mail (1-3 days) 

B. UPS Ground Package: 5-7 business days

B. UPS 3 Day Select: 3 business days

C. UPS Next Day Air: 1 business day

Shipping & Processing: Please allow 1-2 business days for processing After processing, your order will ship using the delivery option chosen at checkout.You will be notified via email with tracking details. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout. 

 

 

Return Policy

Due to the sensitive nature of the mask, ALL SALES ARE FINAL.  

If you received an incorrect or damaged item please email us at: info@kokoharleyofficial.com.  Koko Harley must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.

 

How do I track my order?

Once your order ships, a confirmation email will be sent containing the tracking information. Please allow 1-2 business days for your shipment details to update with UPS.

 

Q: How do I know if my order has been placed?

A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Be sure to check your spam folder. If you need us to resend the confirmation email, please contact us and we’ll be happy to assist you.